Frequently Asked Questions about Custom Gadgets
How can we help you?
On this page, you can quickly find answers to some of the most frequently asked questions about custom gadgets.
You can pay with PayPal or a credit card.
Sorry, we do not offer cash on delivery.
We require the tax code in order to issue an invoice.
Sercom is a well-established Italian company with over 20 years of experience, having supported more than 5,000 businesses in their promotional marketing activities.
Shipping fees are calculated based on the package weight. You’ll see the final amount during the checkout process.
Custom gadgets are shipped within 7–15 days. Delivery via courier takes an additional 1 to 3 days, depending on the destination in Italy.
Certainly, we can deliver your order internationally.
You can view our return policy at the following link: https://shop.mib.edu/return-policy/
Once the order has been confirmed, it cannot be modified as the products have already been registered in the logistics system and are being prepared for shipment, to ensure the fastest possible delivery.
If you forgot to add an item, you will need to place a new order.
If you purchased an item by mistake, you can request a return once you have received the package.
For any information, you can email us at mibshop@sercom.com Please make sure to include your order number in the message or subject line.